Recover or change an employee PIN
Use the recovery options in the app or ask an authorised company administrator to help restore access.
Step by step
- Choose the available PIN-recovery route and enter the email address associated with your employee account.
- Complete any email-ownership verification requested by OnTimeShift.
- If recovery is unavailable, contact your administrator and ask them to check your current invitation or PIN access.
- After a PIN change, use the latest PIN and check that you are connecting to the correct company.
- If access still fails, record the exact error and app version before contacting support.
Do not send your PIN to support or place it in a report, screenshot or public message.
Labels can vary with app version, language and company permissions. If an option is missing, check your account role before changing company data.