Why am I not receiving notifications?
Separate a notification-permission problem from a scheduling or recipient-selection problem.
Step by step
- Check Android notification permission for OnTimeShift and any muted notification categories.
- Review device battery/background restrictions that may delay delivery.
- Confirm the intended reminder or announcement applies to your account, company and location.
- Open the latest app version over a working connection and check the relevant settings.
- Ask the administrator to verify the selected recipients for an announcement.
- If it still fails, contact support with the device model, app version, expected time and what appeared on screen.
If a registration or notification action causes a crash, stop repeating that action and report it. Do not share a Firebase device token publicly.
Labels can vary with app version, language and company permissions. If an option is missing, check your account role before changing company data.