Troubleshoot sign-in problems
Start by distinguishing an administrator sign-in problem from an employee invitation problem.
Step by step
- Check your internet connection and confirm whether you are using the administrator or employee route.
- For an employee invitation, confirm the latest PIN, invited email and company with the administrator.
- For Google sign-in, select the intended Google account and read any cancellation, conflict or provider error shown.
- Complete email verification with the latest message. Do not keep reopening an old link.
- Reopen the app and retry once. If the same error remains, note the exact message, app version and approximate time.
- Send these details to support without including passwords, PINs or verification links.
Avoid deleting your account, clearing application data or creating duplicate companies as a sign-in workaround.
Labels can vary with app version, language and company permissions. If an option is missing, check your account role before changing company data.