Restore a subscription on another phone
Company data and a Google Play purchase are connected through verified account and subscription information, not simply the device.
Step by step
- Sign in to the correct OnTimeShift company account on the new phone.
- Check that Google Play uses the account that made the subscription purchase.
- Use the app’s restore or refresh-subscription action when available to the authorised owner.
- Wait for purchase verification and review the plan status in the app.
- If access remains wrong, contact support with the product name and non-sensitive order reference through a private support channel.
A pending or unverified purchase may not activate a paid plan immediately. Do not make a second purchase before checking the first one.
Labels can vary with app version, language and company permissions. If an option is missing, check your account role before changing company data.